Question 1

When are you open?

Accepted Answer

We are open 24/7 (by appointment only).

Question 2

Where are you located?

Accepted Answer

Our location is hidden, except to those who know where to find us.  Hint: Our shop is in Burbank, CA, near the Costco.  We'll send you the address and a map to help you locate us once your rental is confirmed.

Question 3

What are the pickup and dropoff times for rentals?

Accepted Answer

Generally, pickup is after 2pm on the pickup day and the rental is due by Noon on the return day, unless otherwise agreed.

Question 4

What are the delivery options available?

Accepted Answer

We offer several delivery options to suit your needs. You can choose to pick up the equipment from our Burbank location, or we can arrange for delivery to your set location within the Los Angeles area. Delivery fees may apply based on the distance and urgency of the delivery. Please contact us for more details and to schedule a delivery.

Question 5

How far in advance should I reserve the gear?

Accepted Answer

For best chance of availability, we recommend reserving your gear at least two weeks in advance. However, we understand that last-minute needs arise, and we will do our best to accommodate your requests. For high-demand items, booking as early as possible is advised.

Question 6

What is your cancellation policy?

Accepted Answer

Our cancellation policy requires a minimum of 48 hours' notice prior to the scheduled pickup or delivery time. Cancellations made within this period will incur a cancellation fee of 50% of the total rental cost. No-shows or cancellations made within 24 hours or day of the rental will be charged the full rental amount.

Question 7

Are you Dutch?

Accepted Answer

No.  We are named after The Flying Dutchman, a legendary, mythical ghost ship.

Question 8

Why the name "Flying Dutchman" ?

Accepted Answer

It's kind of a long story.

The Flying Dutchman is a legendary ghost ship doomed to sail the seas forever, never making port.  Not unlike the feeling you get on hour 16 on a film set.  Will we ever wrap?  Rags are hoisted up like sails.  Instead of gold and plunder, we carry expensive lenses and cameras.  The director is the captain, the first mate the first AD, the Key Grip the Bo'sun, and the grip truck our ship.

We embody the legend in an ironic way.  Unlike the cursed ship, we vow to make the sailing smoother.  We're open 24/7, ready whenever the industry calls, and we hold ourselves to the gold standard: fairness, high-quality gear, kindness, and as little stress as possible.  Filmmaking is tough enough.  Renting gear shouldn't be.  We may be pirates at heart, but we're the kind that distributes the treasure equally.

It may also be inspired by a portrayal in a certain pirate series from the 2000's.  Or, you may recognize the name in another series featuring an anthropomorphic sponge with pants of an unusual shape.

Frequently asked questions